Below you'll find some frequently asked questions and our salon policies on everything from changing stylists to cell phones.


What are my payment options?

We gladly accept Visa, MasterCard, American Express, cash and checks.

After you've paid, you can choose to receive a paper receipt on the spot or have a receipt emailed directly to your inbox. 


What if I need to cancel my appointment?

We require a credit card to hold all appointments. The card will be charged upon the completion of service or in the instance of late cancellation, late arrivals or no-show appointments. Guests are requested to give a minimum 24-hour notice should you need to cancel or reschedule. This allows our stylists and coordinators an appropriate amount of time to book another guest. If you cancel your appointment with less than 24 hours notice, do not show up to an appointment, or arrive over 15 minutes late, you will pay a charge of 50% of the services scheduled, along with a 20% gratuity on the full service. This will be charged to your credit card on file. We understand that life happens, so if there is an extenuating circumstance, please inform our management.

 


What if I'm
running late?

If you are running late, please call us immediately so that we can discuss your options. When guests are more than 15 minutes late, Fruition reserves the right to shorten or reschedule your service. If you are more than 15 minutes late and we need to reschedule your appointment, you will be charged 50% of your service price plus 20% gratuity on the original service price.


May I change stylists?

Please feel free to change stylists within the salon at your convenience. This provides a variety of talent and flexibility in booking an appointment. We suggest you use two or three stylists regularly. This way you are always assured of personalized service regardless of emergencies, vacations, illness or unexpected travel plans. 

 


Children

In order to offer a relaxing environment and safety for all of our guests, we ask you arrange for childcare prior to your visit.

  • Children receiving services ages 7 and under need a parent by their side at all times.

  • Children not receiving services must be in the front waiting area, accompanied by another adult.  This is for the safety of your child and out of respect of other guests receiving services. 

  • Children service prices are the same as adults. This allows the stylist to give the time, attention and precision the cut deserves. 

  • Infant carriers and strollers may not be on the salon floor. Infants must also stay in the front waiting area with a supervising adult for their safe keeping. 

  •  Only Children over age 10 may wait in the front guest area without supervision. 

We know life happens, snow days, sick days, time allotted for feedings. We will gladly work with you to reschedule your appointments or break them up over different days if the need arises.

Please understand if you arrive with a child under the age of 10 without anyone to supervise them, we will have to ask you to reschedule your appointment. 


Phones

We ask that phones are kept on silent and phone calls kept to a minimum inside the salon to help create a peaceful atmosphere. 


Gratuities

All of our fine services are available for you with or without gratuities.  Our guests typically offer anywhere from 15-30% on top of their services.  


Satisfaction

If for any reason you are not completely satisfied with the services you received, please feel free to contact our Salon Director immediately so that we may resolve the situation. Your satisfaction is our number one priority.