Below you'll find some frequently asked questions and our salon policies on everything from changing stylists to cell phones.
What are my payment options?
We gladly accept Visa, MasterCard, American Express, cash and checks.
After you've paid, you can choose to receive a paper receipt on the spot or have a receipt emailed directly to your inbox.
What if I need to cancel my appointment?
Guests are requested to give a minimum 24-hour notice should you need to cancel or reschedule. This allows our stylists and coordinators an appropriate amount of time to book another guest. The first time you cancel with less than 24-hour notice, there is no consequence. If there is a second occurrence, it is requested you pay a charge of 50% of the services scheduled before being permitted to rebook, unless we are able to fill the desired slot.
What if I'm
If you arrive more than 15 minutes past your scheduled appointment, you may be asked to reschedule for a more convenient time.
May I change stylists?
Please feel free to change stylists within the salon at your convenience. This provides a variety of talent and flexibility in booking an appointment. We suggest you use two or three stylists regularly. This way you are always assured of personalized service regardless of emergencies, vacations, illness or unexpected travel plans.
In order to offer a relaxing environment and safety for all of our guests, we ask you arrange for childcare prior to your visit. If childcare is unavailable, children may wait in the guest area with adult supervision.
- Children receiving services ages 8 and under need a parent by their side at all times.
- Children not receiving services must be in the front waiting area, accompanied by another adult. This is first for safety and also our of respect of other guests receiving services.
- Children pricing is the same as an adult. This allows the stylist to give the time, attention and precision the cut deserves.
- Infant carriers and strollers may not be on the salon floor. Infants must also stay in the front waiting area with supervising adult.
We know life happens, snow days, sick days and more. We will gladly work with you to reschedule your appointments if the need arises.
We ask that phones are kept on silent and phone calls kept to a minimum inside the salon to help create a peaceful atmosphere.
All of our fine services are available for you with or without gratuities. Our guests typically offer anywhere from 10-25% on top of their services.
If for any reason you are not completely satisfied with the services you received, please feel free to contact our Salon Director immediately so that we may resolve the situation. Your satisfaction is our number one priority.